This isn't a duplicate. Someone can repeatedly ask you for patience even if they aren't too slow.
This isn't the first time you've asked questions about your grandmother having problems with a slow response from her school. This isn't the first time you've complained about the question being closed, on meta either.
All of these questions are incredibly similar, often with the majority of their text being identical across multiple posts. On a larger level than looking for duplicated strings, they all are effectively asking "How does my grandmother get a faster response from the staff at her university?" Changing the wording slightly doesn't make it a different question.
We are getting tired of closing the same questions with multiple problems for the same reasons over and over again. Similarly we are getting tired of explaining why we are closing these questions on meta over and over again.